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All packages must be properly packed with good quality packaging material. In case if it has suffered any damage in transit, then customers are requested to sign for the damaged package and they need to make a note on the receipt along with the brief explanation of the nature of damage.

If it is clearly damaged during transit then take photos of the damaged parcel and send it to the customer support team Email Id or take it to the nearest branch office of the respective company and open it before them to avail insurance.

In case of damaged electronic equipment, you might be requested to provide a document proving that the equipment can’t be repaired or exchanged.

Don’t forget to keep all the damaged goods and their packaging as they must be returned to the courier companies.

All types of damage don’t cover insurance, to avail that service the damage type must be according to the terms and conditions of the company. This protection doesn’t cover loss or damage that is caused by:

• Your own willful misconduct.
• Ordinary wear and tear.
• Delay caused by any way either by mistake of the company or by the customer.
• Electrical fault or non operation of the goods in absence of any visible damage.

To avail the damaged service from the company, customers are requested to provide the proof of the damage at the branch office or by signing on to the company website and report a problem within 5 working days including holidays and Sundays. To know more information, kindly visit Customer Support Team to solve your problem.