Categories: Q&A

How do I Report a Claim against loss or damage of Packages Through Courier?

There are many courier companies introduced in India and other countries offering many facilities for safer and reliable courier delivery.  These courier services mostly try to deliver the customer goods to correct location at correct time. But there are some cases, where loss of courier or damage to courier may occur.

Based on the shipper or depending on the result, customers can claim for the repair or loss of the package.

A freight claim is generally is a legal demand by the customer to the company for reimbursement for loss or damage of shipment. Freight Claims also include the shipping claims, cargo claims, loss or damage to the item.

If the product is damaged during shipping, then the original cost deduced from the damaged cost is returned back to the customers.

For filing the freight claim, following are the points to be included.

  • The Shipment details along with invoice, delivery receipt, bill of lading is to be included.
  • The damage type is to be included in the filing form.
  • Total amount of the product along with invoice is to be included in the form.
  • A clear demand for the damage of the product is to be included.

Following are the points to be remembered by consignee during the delivery of the product.

  • At the time of delivery, customers should examine the shipment for any damage and note it down on the delivery slip if any damage is found.
  • This is said to be evidence to back up the claim.
  • Even after the damage is found, the product is to be accepted by the customer because unless the product is accepted it cannot be claimant.
  • If the damage is found after many days of the shipment, then it becomes the responsibility of shipper or customer for lost or damage.

The shipper or recipient can report the package damage in the form of documentation claiming online or by fax or through mail. Many courier companies have either online report or email address to indicate the loss of the shipment or package delivery. Customers can call the customer care number of particular company for more details of how to claim the lost product.

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